Guest messaging
Booking questions, arrival queries and in-stay support across Airbnb, Vrbo, Booking.com and your direct channels.
SUPPORT THAT FITS YOUR HOURS
Guest support
that never sleeps.
Dedicated virtual assistant teams for short-term rental operators. Guest, vendor and cleaning communication covered across your agreed service hours.
A division of Vyomora Ventures ↗ THE STAY OPS DESKIllustrative workflow
AFTER HOURS. STILL HERE.Your guests are awake.
Your guests are awake.
So is their support team.
✓
A clear next step. A supported guest.Follow the playbook. Coordinate. Escalate when needed.
FOR HOSTS, CO-HOSTS & PROPERTY MANAGERSPrimary agent+Trained backup+Supervisory oversight
01 / WHAT WE TAKE CARE OF
Everything that
reaches your inbox.
From the first enquiry to the final checkout, your guests get a consistent experience in your brand’s voice.
Check-in & check-out
Approved access instructions, late-arrival coordination and departure reminders, tailored to every property.
Cleaner coordination
Turnover confirmations, scheduling follow-ups and escalation when a clean is at risk.
Vendor follow-ups
Maintenance requests, local-team coordination and progress updates within your approval limits.
Review follow-ups
Post-stay communication and guest review responses that reflect your service standards.
Phone, WhatsApp & SMS
Support across your agreed communication channels, so the guest experience stays connected.
FOR CO-HOSTS
Need more behind the scenes? Discuss owner statements, claims assistance and supplies ordering as part of your scope.
02 / YOUR DEDICATED TEAM
You get a team.
Not just an assistant.
Continuity is built into the arrangement. Your properties, preferences and escalation rules are shared with the people supporting you.
Primary
Your day-to-day agent. Learns your properties, your cleaners and your tone of voice.
THE PERSON WHO KNOWS YOUR ACCOUNTBackup
A trained backup familiar with your account, ready to support agreed cover and handovers.
CONTINUITY WHEN PLANS CHANGESupervisor
Oversees quality, reviews issues and gives you a clear point of contact for escalations.
ACCOUNTABILITY THROUGHOUT03 / COVERAGE AROUND YOUR BUSINESS
Your working day.
Our next shift.
Keep your existing team. Add support where you need it—overnight, weekends or a tailored schedule.
OVERNIGHT SUPPORTEnd your day.
End your day.
Keep the conversation going.
We handle agreed after-hours communications and coordinate urgent issues through your escalation process.
Illustrative arrangement. Time zone, hours and response expectations agreed before launch.WORKING INSIDE YOUR EXISTING TOOLS
Your systems. Your standards. Our team.
We work through the access you approve, with your templates, property information and escalation rules.
HostawayGuestyHospitableOwnerRezLodgify
Workflow and access compatibility confirmed during onboarding.04 / SIMPLE STARTING POINTS
Choose the support
that fits your portfolio.
Three ways to structure your coverage. We’ll confirm the workload, service hours and scope with you.
Hourly
$3.75
per agent hourFlexible support for specific shifts or changing requirements.
- Agreed hours and channels
- Seasonal support options
- Scope tailored to your workflow
Monthly
$580
per month / 160 agent hoursA consistent support arrangement for your day-to-day operations.
- Named primary agent
- Trained backup
- Supervisory oversight
Per unit
$35
per unit / monthA portfolio-based option for managed guest support.
- Scope agreed per portfolio
- Workload and volume reviewed
- Coverage matched to your needs
All prices in USD. Final scope, coverage and commercial terms are agreed in advance. Pricing can be discussed based on your requirements. 160 agent hours does not provide 24/7 coverage.
05 / GETTING STARTED
A clear handover.
A confident start.
Discovery
Map your properties, team, tools and coverage gaps.
Your playbook
Agree on templates, house rules and escalation routes.
Access & training
Brief your primary and backup agents on your account.
Go live
Begin the agreed schedule with supervisory oversight.
A FEW THINGS TO KNOW
Let’s make
it clear.
Is Stay Ops part of Vyomora Ventures?
Yes. Vyomora Stay Ops is the hospitality operations division of Vyomora Ventures. You may hear from our team through the Vyomora Ventures email domain.
Can you work alongside my existing team?
Yes. We can support agreed gaps such as overnight hours, weekends or additional workload, using a shared playbook and clear handovers.
Do I need to change my property management software?
We aim to work inside your existing systems. We’ll confirm access, permissions and workflow compatibility before onboarding.
Do you handle issues on the ground?
Our team provides remote communication and coordination. Physical work is handled by your local cleaners, vendors or designated team, with escalation and approval rules agreed in advance.
LET’S BUILD YOUR COVERAGE PLAN
More care for your guests.
More time for you.
Tell us about your portfolio and the hours you want covered.